Cypress is software. You stay in control of your freight.

1. What Cypress is

Cypress Freight provides software: a transportation management system, a load board and the Sentinel fraud-screening service. Cypress is not a freight broker, freight forwarder, motor carrier or dispatch service, and it does not arrange transportation.

Shippers choose their broker of record. Brokers of record choose the carrier for each load. Carriers, and dispatchers they have approved, choose which loads to request. Cypress and its AI officers may recommend; they never choose.

2. Freight money

Freight charges are paid by the shipper to the broker of record, through the broker's own payment account, and by the broker to the carrier. Cypress never holds, splits or forwards freight money and takes no share of it.

The broker of record issues the rate confirmation under its own name and operating authority and is responsible for paying the carrier.

3. Cypress fees

Billing is pay as you go, per covered load, as a flat fee. Cypress never charges a percentage of a load. Each brokerage and each carrier truck pays for its first 10 covered loads in a 30-day cycle that starts with its first paid load; every covered load after that in the same cycle is free.

Brokers: $35 per covered load (charged when a verified carrier covers the load) (at most $350 per 30-day cycle). The fee pays for software: carrier verification (authority, insurance and identity), point A to point B tracking and proof of delivery, a view of the broker's posted loads next to verified carriers near each pickup, Sentinel document screening, the self-dispatch workspace, onboarding and help managing the system.

Carriers and owner-operators: $30 per covered load (charged when the broker approves the booking) (at most $300 per truck per 30-day cycle). The fee pays for software: screening of the load for double brokering, the rate confirmation and payment record from the broker of record from point A to point B, the self-dispatch workspace for assigning covered loads to the carrier's own drivers and trucks, the Drive app, onboarding and help managing the system. On a load booked by an approved dispatcher, the dispatcher pays the $30 instead of the carrier; it is charged once per load, never twice.

Shippers: free. Factoring partners: $150 per month.

Fees are the same regardless of the freight rate. Nothing is charged to post a load or to view the load board. Monthly plans bought before November 5, 2026 are honored until canceled in Billing.

4. Self-dispatch tools and support

Cypress provides a self-dispatch workspace and teaches brokers and carriers how to use it. Brokers and carriers make every dispatch decision themselves, under their own authority: which carrier hauls a load, and which of a carrier's own drivers and trucks run it.

Cypress support may explain features, set up the workspace and help troubleshoot it. Cypress does not dispatch, negotiate rates, select carriers or drivers, or arrange transportation for anyone.

5. Dispatchers

A dispatcher may request loads only for carriers that have approved it in Cypress, and represents only those carriers. A dispatcher may never re-post, re-sell or re-broker a load or change who is paid.

Dispatchers are independent businesses, solely responsible for their own legal and regulatory compliance, including any broker authority their activities require.

6. Sentinel and the free document check

Sentinel findings are signals to verify, not determinations that anyone committed fraud. Always confirm a load with the broker using the phone number listed by FMCSA.

Documents uploaded to the free checker are kept privately and the uploader is never disclosed to anyone named on them. Cypress uses the company details on documents to fight freight fraud and may contact shippers and brokers named on them about Cypress.

7. Zero tolerance for confirmed fraud

When a person at Cypress confirms fraud, the identities involved (users, emails, MC and USDOT numbers and payout accounts) are permanently banned from Cypress. Signals short of confirmation are held for human review.

8. No guarantee

Cypress does not guarantee loads, volume, payment by any party or the accuracy of third-party data, including FMCSA records.